FAQs

Is everything on the site in stock?

Yes. Orders are dispatched within one working day. Anything sold out is listed under Coming back soon with a notify-me sign-up.

How much is delivery?

UK delivery is free on every order. Express delivery is £6. See Delivery.

Can I return something?

Yes, within 14 days of delivery, unused and in its dust bag. See Returns.

Is the leather real?

Every piece in our own range is full-grain leather, the top layer of the hide with the natural grain intact. It marks and softens with use, which is the point. See our Care guide.

Where are the bags made?

Our own range is designed and specified in Britain and made in small batches by our production partners. The Dark Brown Leather Weekend Holdall is made in Italy. Alongside our own range, we stock a small selection of work bags, backpacks and wallets from an established British leather house, sold on this site only. You'll find them in Leather Essentials.

Will the black maxi tote be back?

Yes, fifty are on their way and due in late October. Leave your email on the homepage or the product page and we will write to you the morning they land.

Do you do personalisation?

Not yet on this site. If you are buying a gift and want something embossed, ask us first.

How do I contact you?

Use the contact page. We reply within one working day.