Refund policy

We want you to be happy with every piece. If it isn't right, you can return it.

Changing your mind

You have 14 days from the day your order arrives to tell us you want to return it. Email hello@leathercolondon.co.uk with your order number and we will send return instructions the same working day. You then have a further 14 days to send the item back.

Items should come back unused, with any tags attached and in their dust bag. Full-grain leather marks easily, so please try bags indoors and keep them away from anything that could scratch or stain them until you have decided. If an item comes back used or damaged beyond what is needed to look at it, we may reduce the refund to reflect that.

Return postage

For change-of-mind returns, return postage is paid by you. Please use a tracked, insured service, as we cannot refund an item that does not reach us.

Refunds

Once your return reaches us we check it and refund the original payment method within five working days. You will get an email when the refund is sent. Standard UK delivery is free, so there is no delivery charge to refund; if you paid for express delivery, the extra charge is not refunded.

Faulty or damaged items

If something arrives damaged or develops a fault, contact us straight away with a photo. We will arrange a repair, replacement or refund, including the cost of getting it back to us. This does not affect your legal rights under the Consumer Rights Act 2015.

Exchanges

We are a small team and stock is limited, so the quickest route is a return and a new order. If you want us to hold a piece for you while yours comes back, just ask.

Contact

LeatherCo London Ltd, 21 Southridge Rise, Crowborough, TN6 1LG, United Kingdom. Email hello@leathercolondon.co.uk.